Managing Workload
To keep workload within acceptable limits please carefully consider whether a doctor’s appointment is necessary. Alternatives include: reception staff informing you if test results are back. For minor ailments consider self-medication or advice from the pharmacist or Nurse Practitioner.
Please ensure only one complaint per consultation.
Zero Tolerance
The practice is committed to ensuring that our staff treat our patients with dignity and courtesy at all times. We fully expect our patients to treat all staff in the same manner. We support the NHS Zero Tolerance Policy, physical and non-physical violence against our staff is a crime and will not be tolerated. The practice has the right to remove patients from the list who display unacceptable behaviour.
Unacceptable behaviour includes social media posts, verbal aggression, rude offensive language, shouting and pointing etc.
Suggestions/Complaints
We are here to provide the best service possible for you. If you have any suggestions on how we could improve our service, please let us know (complaints procedure leaflet available from reception). You can speak directly to the Practice Manager or any of the staff who will pass on your concerns to the Doctor. Alternatively, you can put your complaint in writing, or make an appointment with one of the Doctors to discuss your problems.
Practice Boundary
Please check with surgery for exact boundary details.
Consulting Hours
Monday | 8.30 a.m. – 10.30 a.m. Phone first only |
1.30p.m. – 3.00p.m. By prior arrangement with GP/Nurse | |
4.30p.m. – 5.30p.m. By prior arrangement with GP/Nurse | |
Tuesday | 8.30 a.m. – 10.30 a.m. Phone first only |
1.30p.m. – 3.00p.m. By prior arrangement with GP/Nurse | |
4.30p.m. – 5.30p.m. By prior arrangement with GP/Nurse | |
Wednesday | 8.30 a.m. – 10.30 a.m. Phone first only |
Thursday | 8.30 a.m. – 10.30 a.m. Phone first only |
1.30p.m. – 3.00p.m. By prior arrangement with GP/Nurse | |
4.30p.m. – 5.30p.m. By prior arrangement with GP/Nurse | |
Friday | 8.30 a.m. – 10.30 a.m. Phone first only |
1.30p.m. – 3.00p.m. By prior arrangement with GP/Nurse | |
4.30p.m. – 5.30p.m. By prior arrangement with GP/Nurse |
Treatment Room
Daily | 8.45a.m. – 12.30pm – by appointment only |
Blood tests | only available between 8.45 and 10.30am Monday to Friday |
Patients Rights & Responsibilities
These are detailed in the Patient’s Charter, copies are available, please ask at reception.
How Personal Health Information Is Used
Regulations require the practice to be registered with the Data Protection Act 1998, the NHS confidentiality regulations adhered to and various other requirements. The Practice follows a strict protocol for information sharing with other health professionals.