Telephone Advice
Patient demand for returned telephone calls has greatly increased recently. Please phone and leave a message before 10.15am if possible and the doctors will endeavour to return the call later the same day. However this may not always be possible for non-urgent matters. Please ensure that we have a record of your correct contact details and that you are available to take our return call.
Home Visits
If you need a home visit, please phone before 10.30a.m. – except in an emergency. This will help the doctors to plan their rounds and avoid delay.
Visits are for those who are house-bound or too ill to attend the surgery.
Prescriptions
In most cases it is not necessary to see the doctor every time a repeat prescription is required, but it is advisable to be seen at least twice during the year. To obtain a repeat prescription you may leave details of the medications required during opening hours or alternatively leave your name, date of birth and details of the medications needed on our answer machine (available 24 hours a day). Please remember to speak clearly and slowly to avoid confusion. Please allow 48 working hours for your request to be processed whether ordered by telephone, letter or in person.
Blood & Test Results
Patients are expected to phone the surgery for their blood test results, 4 days after the test. This can be done between 2p.m. and 4p.m. every day except Wednesday.
Non-NHS Fees
There is a fee for any work done outside the NHS. A list of the charges is displayed in reception.
Change Of Personal Details
If you change your address, please notify the Surgery immediately. A change of address may mean that you are outside the Practice area. The Receptionist can advise you on this matter. Where patients are requesting to join the practice list, the practice does not discriminate on the grounds of race, gender, social class, religion, sexual orientation, appearance, disability or medical condition.
