At a time when GP Surgeries are facing exceptional pressure and a lot of negativity via various media/social media reporting it is a breath of fresh air to be able to relate the following message which a patient took time to ring in and discuss:-
A phone call was made to the surgery last week and our patient wanted to ensure that her expression of thanks,for the prompt and efficient service she experienced, was passed on to the GP. She found the ability to register a call, send a photograph and then have a subsequent telephone consultation, (whilst she remained in work), was prompt and reassuring.
We would like to say thank you to our patient for taking the time to do this, it certainly gave the team a lovely boost.
